FAQs

• Could I adjust the size of the Edifier W800BT on my head?+ ×

  Of course, the headband is made from high-quality stainless steel. Simply adjust them by straightly bending out these Edifier headphones. 

• Why does the red light flashes of the Edifier W800BT?+ ×

  These headphones are at a low battery level. You should charge them right away.

• Why can't I hear any sound from my Edifier W800BT?+ ×

  Please check the following points:

  1) Are these headphones' volumes at an appropriate level?

  2) Are these headphones correctly connected to your mobile phone?

• Why can't I call with these headphones?+ ×

  Please check the following points:

  1) Is your mobile in an area with a strong signal?

  2) Are these headphones beyond the effective working distance (10m) with your mobile phone?

  3) Are there any obstacles between your mobile phone and these headphones?

• Why the red light is off when I charging the Edifier W800BT?+ ×

  Please note the battery will be in the SLEEP mode if these headphones haven't been used for a long time. Charge and wait for 30 minutes then the red light will be on again.

• Why can't I control my songs?+ ×

  Please make sure the paired device supports AVRCP (Audio/Video Remote Control Profile).