FAQs

• When charging the charging case, the indicator is off+ ×

  • Please ensure the case is correctly connected with power source.

• No sound+ ×

  • Check if the earbuds are operating.

  • Check if the earbuds volume is at an appropriate level.

  • Check if the earbuds are correctly connected with mobile phone.

  • Check if the earbuds are operating within a normal working range.

• The call quality of the earbuds is bad.+ ×

  • Check if mobile phone is in an area with strong signal.

  • Please ensure the earbuds are within effective distance (10m) and no obstacle between the earbuds and mobile phone.

• When playing music, cannot control pause/play/previous track/next track via the earbuds.+ ×

  • Please ensure the paired device support AVRCP (Audio/Video Remote Control Profile) profile.